Returns & Exchanges
We want you to be thrilled with your purchase from Vootra. If for any reason you are not 100% satisfied with your order, you can return your product(s) for a full refund or exchange within 30 days of purchase.
Every product on Vootra.co has been thoroughly tested by our team. We carry the best products from the most trusted brands in the world. Our partnership with those brands and our commitment to a stellar customer experience allows us to offer the best 100% Satisfaction Guarantee - no questions asked policy.
Each and every product we sell is covered by full manufacturer warranty.
All returns are free and we will provide you with a shipping label and instructions for returns.
Before returning your product(s), you MUST CONTACT US via email: firstname.lastname@example.org
After we receive your return request, a member of our team will contact you and provide the shipping label + instructions to return the unwanted product(s).
You may also opt to exchange a product for another product from our store or request a full refund within 30 days of purchase. We really want you to be more than happy and are here to help you find your new favorite piece.
Any returns of either unwanted, damaged or faulty goods must be confirmed by email. Any goods sent back without prior consent from VOOTRA will be returned to you at your own cost. If an item used when it is returned to us the item will be disposed of and you will not be reimbursed.
Shipping is complimentary on all exchanges, although customers are responsible for taxes and duties.
We accept no responsibility for shipments confiscated by customs. We do not refund for the postage cost of returns, unless you are returning a faulty product, an error was made by us or a damaged product was received.